Refund policy

Returns & Exchanges Policy

Policy Overview

At Espresso Grove, we want you to feel completely confident in your purchase. A premium espresso machine or grinder is a meaningful investment, and if something isn’t right, we’ll work with you to make it right. This policy explains how returns, exchanges and refunds work, clearly and without surprises.

Return & Exchange Eligibility

Home espresso machines, grinders and accessories can be returned or exchanged within 30 days of delivery. Items must be new and unused, in their original packaging, and returned with all included accessories, manuals and parts. Because espresso equipment comes into direct contact with water and coffee, we’re unable to accept returns on machines or grinders that have been used.

Commercial espresso machines (multi-group machines such as the Sanremo Café Racer and D8, and the BFC Aviator, Galileo, Lira, De Lux RS, Chiara GiDi and Classica GT, including café bundles) are not eligible for change-of-mind returns or exchanges. Because of their size, freight shipping and professional installation, all commercial machine sales are final, unless the item arrives damaged, defective or incorrect (see below). If you have questions about fit, power or plumbing, please contact us before you order and we’ll help confirm the right machine for your space.

If you’re unsure whether your item qualifies, please reach out before sending anything back and we’ll be glad to help.

Return Window

Eligible items can be returned within 30 days from the date your order is delivered. We never charge a restocking fee.

Return Shipping

Change of mind (eligible items only): You’re responsible for the cost of return shipping. You can ship it back with the carrier of your choice (we recommend a trackable, insured service, since we can’t be responsible for items lost or damaged on the way back to us), or we can provide a prepaid return label and deduct its cost from your refund.

Damaged, defective or incorrect items: If your item arrived damaged, defective or wasn’t what you ordered, we cover all shipping costs, both the return and any replacement shipment.

How to Start a Return or Exchange

  1. Email us at Support@EspressoGrove.com with your order number and the reason for your return.
  2. Once your return is authorized, we’ll email you a Return Merchandise Authorization (RMA) number, a packing slip, and the warehouse address to send your item to. Return addresses vary by product, so always use the address in your authorization email.
  3. Pack the item in its original packaging, include the packing slip, and ship it using a trackable service.

Please don’t ship items back without an RMA. Returns sent without authorization can be delayed or may not be accepted.

Refunds

Once your return arrives at our warehouse, we’ll inspect it to confirm it meets our return conditions. Approved refunds are issued to your original payment method within 7 business days of receipt and inspection. For damaged, defective or incorrect items, your refund includes any shipping costs you paid. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement.

Damaged or Defective Items

This applies to every product we sell, including commercial machines. We pack every order with care, but if your item arrives damaged or develops a defect, please contact us within 15 days of delivery. Include photos of the item and the packaging so we can resolve it quickly. For freight deliveries, please also note any visible damage on the delivery receipt before signing. We’ll handle everything directly with you, whether that’s a replacement, repair or full refund, at no cost to you. You’ll never be sent to a carrier or manufacturer to sort it out on your own.

Cancellations

You may cancel your order for a full refund at any time before it ships. Once an order has shipped, it can no longer be canceled, but eligible items can still be returned under this policy once delivered.

Exchanges

If you’d like a different model or finish of a home machine or grinder, we’re happy to help with an exchange. Contact us to request an RMA. For exchanges, you’re responsible for return shipping and for shipping the new item. If you’d like, we can provide a prepaid label and apply that cost to your exchange. Your new item ships as soon as your original return is received and inspected.

 

Coffee & Coffee Subscriptions

Because coffee is a food product, we’re unable to accept returns or exchanges on coffee, whether the bag is opened or unopened. We still stand behind every bag we send.

  • Damaged, incorrect or not right? If your coffee arrives damaged, you received the wrong coffee or bag size, or something isn’t right with its quality, contact us within 15 days of delivery. Include your order number and a photo. We’ll send a replacement or refund that bag at no cost to you, and there’s no need to send it back.
  • Skip, pause or cancel anytime. You can skip a delivery, pause, or cancel your subscription from your account at any time before your renewal date. There are no contracts and no cancellation fees.
  • Renewals. Once a renewal has been processed, that shipment is roasted and prepared for you, so it can’t be canceled, returned or refunded, except for damaged or incorrect orders as described above. If you were charged for a renewal by mistake and it hasn’t shipped yet, contact us right away and we’ll do our best to help.
  • Want a different coffee? You can change your coffee anytime on our Choose Your Next Coffee page. Picks made at least 5 days before your renewal date ship in your next box.
  • Coffee ordered with a machine. Coffee ships separately and isn’t part of an equipment return. If you return an eligible machine or grinder, you don’t need to send back any coffee.

Questions about your coffee or subscription? Email Support@EspressoGrove.com or call (980) 890-9050, and a real person will help.

Our Commitment to You

We stand behind every product we sell and every customer we serve. If we made a mistake, or your order arrived damaged or defective, the responsibility is ours and you’ll never pay a cent to have it corrected. When you contact Espresso Grove, you’ll always reach a real person who’s ready to help.