Shipping policy

Shipping Policy

At Espresso Grove, we know that when you order a premium espresso machine, grinder or a bag of fresh coffee, you want it to arrive quickly, safely and exactly as expected. This policy explains how your order moves from our hands to your kitchen or café.

Free Shipping on Every Order

Shipping is always free at Espresso Grove. There are no minimums, no hidden fees and no extra charge at checkout, whether you're ordering a commercial espresso machine or your monthly bag of beans.

Shipping Coverage Area

  • Espresso machines, grinders and equipment: We ship to addresses within the continental United States. We're unable to ship equipment to Alaska, Hawaii, U.S. territories, P.O. boxes (for large items) or international destinations at this time.
  • Coffee and coffee subscriptions: We ship coffee to all 50 U.S. states. We do not ship coffee internationally at this time.

Order Confirmation

As soon as your order is placed, you'll receive an email confirming your purchase and order details. If you don't see it within a few minutes, please check your spam or promotions folder, or contact us and we'll resend it.

Order Processing Time

Equipment orders are typically processed and prepared for shipment within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day. Every item is checked and packed with care to protect it in transit.

If an item is temporarily out of stock or requires special ordering, we'll contact you directly with an updated timeline before anything ships, so you can decide what works best for you.

How Your Order Ships

We ship every order the way that best protects it:

  • Parcel shipping: Home espresso machines, grinders and smaller items ship by standard ground service with trusted national carriers such as FedEx, UPS and USPS.
  • Freight shipping: Larger items, such as multi-group commercial espresso machines, ship by freight carrier, securely crated or palletized.
  • Coffee: Coffee ships separately from equipment by standard ground service. If you order coffee with a machine, expect them to arrive in separate packages.

We choose the shipping method for each order based on the size and weight of your items. If your order includes more than one item, they may arrive in separate shipments.

Estimated Delivery Time

  • Equipment: From the moment you place your order, typical total delivery time is 5–7 business days for both parcel and freight shipments.
  • Coffee: Coffee is small-batch roasted and typically ships within 2–5 business days, then arrives 1–5 business days after it ships.

Delivery times may vary slightly depending on your location and the carrier. Expedited shipping is not available at this time.

Coffee Subscriptions

  • Your first bag ships after your first order, following the coffee timeline above.
  • Every renewal is processed on your monthly renewal date and ships free, following the same timeline.
  • Changing your coffee: Picks made on our Choose Your Next Coffee page at least 5 days before your renewal date ship in your next box. Later picks ship the following month.
  • Skip, pause or cancel anytime from your account before your renewal date. Once a renewal has been processed, that shipment can't be cancelled.
  • Moving? Update your shipping address in your account before your next renewal date so your coffee goes to the right place.

Shipment Notification & Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information. Parcel and coffee orders include a carrier tracking number, and freight orders include a freight tracking (PRO) number. Every order is fully tracked to your door, so you'll always know where it is.

Freight Delivery

If your order ships by freight, here's what to expect:

  • Scheduled delivery: The freight carrier will contact you by phone or email to schedule a delivery appointment. Please make sure the phone number on your order is one you'll answer.
  • Someone must be present: An adult (18+) needs to be at the delivery address to receive and sign for the shipment.
  • Delivery location: Freight is delivered to the curb or loading dock at your address. If you need liftgate service or inside delivery, or if your location has limited access, please let us know when you order so we can help arrange it.
  • Inspect before you sign: Before signing, please check the crate or pallet for visible damage. If anything looks damaged, note it on the delivery receipt, take photos, and contact us right away.

Delays & Exceptions

While most orders arrive right on schedule, occasional delays can happen due to weather, carrier disruptions, high-volume seasons, freight appointment availability or other circumstances outside our control. If your order is delayed for any reason, we'll proactively reach out to let you know and keep you updated until it arrives.

If your order arrives damaged, please contact us right away, and within 15 days of delivery. We'll handle the resolution directly with you so it's made right as quickly as possible.

Contact Information

Have a question about your order or delivery? Our team is happy to help. Email us at Support@EspressoGrove.com or call (980) 890-9050, and a real person from Espresso Grove will get back to you promptly.

Thank you for choosing Espresso Grove. We look forward to getting your new setup, and your coffee, to you.